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Grievance redressal

Published under Rule 3(2) of the IT (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and the Consumer Protection (E-Commerce) Rules, 2020.

Last updated: September 2026

Grievance officer

  • Name: Adv. Vrushali Borade
  • Designation: Attorney and Solicitor — Grievance Officer
  • Email: vrushali@worldofwillpower.com
  • Phone: +91 74982 85423
  • Address: A1, 202, Samruddhi CHS, Kumbhare Park, Kothrud, Pune 411038, Maharashtra, India
  • Working hours: Monday to Friday 9:00 AM – 5:00 PM; Saturday 10:00 AM – 2:00 PM (IST); Sunday closed

Data protection contact

For data-privacy requests under the Digital Personal Data Protection Act, 2023, write to Adv. Vrushali Borade at vrushali@worldofwillpower.com.

How to file a complaint

  • Email the grievance officer from your registered email address.
  • Include your name, contact number, the nature of the complaint, dates, and any screenshots or transaction references.
  • For takedown requests about business information, include the business name and its Google Maps listing link.

Timelines

  • Acknowledgement within 24 hours of receipt.
  • Resolution within 15 days of receipt.
  • Requests to remove unlawful or privacy-violating content are actioned within 36 hours of a valid order or 72 hours for information requested by a lawful authority.

If you are not satisfied

You may escalate to the National Consumer Helpline (1915), the e-Daakhil consumer portal, the Grievance Appellate Committee (gac.gov.in) or the Data Protection Board of India, as applicable.